Issue link: https://www.massageandbodyworkdigital.com/i/68005
HEART OF BODYWORK Although it sounds as though you've worked out an appropriate and useful way to engage your clients, there are still some things to watch out for. For instance, you say the chiropractor has "known many of these people for a very long time." In that time, he's probably learned what topics work and don't work with particular clients. Unless we know a client, it's best to stay away from hot button or controversial issues such as politics or religion. Even if your views seem to be the same as the client's, some topics just aren't relaxing. If the No matter what the situation, let the client take the lead. client brings up a controversial subject and your views are in fact different, it's best to keep them to yourself, keeping in mind that the client isn't paying you for your opinions on public matters. Nor is it appropriate—at any time—to share your personal problems with clients or anything more than light-hearted comments or complaints about your family life. Saying that your husband (or wife) snores also isn't the same as burdening a client with details of your latest marital spat. No matter what the situation, let the client take the lead in talking and respond as little as you can (without being rude). Some clients may appreciate a little small talk and others may be yearning for quiet. The lesson your letter teaches us is to be flexible about rules and bend them when they interfere with our clients' sense of security. Don't forget your professional role. Even though we may act friendly 118 massage & bodywork january/february 2009