Issue link: https://www.massageandbodyworkdigital.com/i/68005
HOW MUCH IS TOO MUCH? Because we want to create a relaxing atmosphere for clients, I've often cautioned against talking too much while working. But how much is too much? Two recent letters from readers challenge the idea of needing total quiet and offer examples of times when being more verbal can be helpful. Although I agree with you in general about not conversing with clients while we work, my current work setting has, more or less, made chatting a necessity. I work with a chiropractor who is warm, friendly, and very informal with his patients (whom he often refers to me). He has known many of these people for a very long time, and during his treatments he talks with these patients as you or I might talk with a coworker—sharing stories, information, or opinions about family, vacations, politics, etc. When I began working in his office, I tried to maintain a firmer professional and personal boundary, keeping my conversation with clients focused strictly on the work. This confused and baffled many of them, as they were accustomed to a more chatty level of interaction, and some of them misinterpreted my behavior as emotional distance, personal coldness, or a rejection of their desire to get to know me. In the end, I have chosen to adapt my style so that it more closely matches the doctor's. I still maintain a professional demeanor, honor patient confidentiality, and uphold ethics and standards of practice. At the same time, I have come to realize that every clinic or group practice has its own distinct dynamic, and there are myriad ways to express professionalism and maintain good boundaries. CARL K., BOISE, IDAHO Dear Carl, Thank you for your thoughtful comments. This is a great example of adjusting your style for the sake of your clients' comfort. The key here is that you haven't lost sight of your professional role and your focus on clients' well-being. You're choosing to chat in order to gain clients' trust, not because of your own social needs. visit massageandbodywork.com to access your digital magazine 117