Issue link: https://www.massageandbodyworkdigital.com/i/70065
'ROUND THE TABLE Initially, I greet them with a smile and never pass judgment. I acknowledge their fears or concerns; explain about proper draping and what to wear; answer their questions honestly; give a firm, gentle handshake, looking directly in their eyes as I speak; and I never pressure them to [start the session] before they are ready. I make sure they know that their comfort—both mental and physical—is my main concern. CHRISTINE KAMPMUELLER HOUSTON, TEXAS I run into this every time I am recruiting potential clients who are new to massage. Their concerns are understandable; they may not be comfortable with a stranger touching them, they may subconsciously worry about what their body might expose on the table—whether it be physical or emotional. I try to resolve this by assuring the potential client that I am just another human being; I have flaws and fears, but most importantly, I am here to enjoy life and can offer up a great massage—one that your body wants and needs. I tell them that together we can create the ultimate relaxing or revitalizing experience; they are always in control and the goal of the massage is to realize and meet their optimum state of health. It works! SEYCHELLES PITTON SAN FRANCISCO, CALIFORNIA I tell my clients that they have complete control and can stop the massage at any time. I also tell them to undress to their level of comfort, emphasizing that they will be draped the whole time. Usually, I'll joke that most people like to leave their undies on, some like to take'em off, but I'm not going to look, so I don't really care either way. That usually elicits a chuckle and seems to relax them a bit. LAURA JAKOPAK AUSTIN, TEXAS UPCOMING TOPICS Tell us about the best massage you've ever given. Who was it for, when, and where? What made it special? Do you sell gift certificates and/ or gift cards? Do you sell them in person, through your website, both? How have you been able to convert gift recipients into return clients? DEADLINE PUBLICATION DATE December 15 Mar/Apr 2011 February 15 May/Jun 2011 Please email your 'Round the Table submissions (200 words or less) to darren@abmp.com or visit the Massage & Bodywork group on Massageprofessionals.com. Submission does not guarantee inclusion. Also, due to space constraints, your material may be edited. I want my clients to know immediately that I am approachable and am openly listening to any concerns they may have. Even by telephone, it is easy to convey warmth and welcoming by keeping a soft smile on my face as I speak. As someone who once felt uneasy about receiving massage, I take extra care to communicate to clients that their comfort is very important to me. Sometimes all they need is some reassurance about draping or to know they can dress down only as far as they are comfortable with and that I will respect and work within their boundaries. LINDA MAUREEN SANCHES LIVERMORE, CALIFORNIA Assure clients you are licensed and show them an actual license if you have it on the premises. Engage the client in a conversation about their chosen massage so that they know you can give them accurate information. And the simplest way? Give them the choice to disrobe to their comfort level. CHRISTY SHANNON SAN DIEGO, CALIFORNIA My efforts are focused on reminding them that this is their time and 100 percent in their control. During the massage, I am responsible to their comfort level and will do the work according to their specific needs. I suggest that they keep talking and offering their thoughts during the massage, asking questions if they wish. I also start with a "discovery process" where, sheet in place, I do a full-body boney landmark contact to get them used to my touch, as well as show them I intend to keep the massage on their terms. As a fall back, I offer to let them be fully or partially clothed during the massage (under the sheet) so they can become more comfortable with my touch. Finally, I remind them of my goal to assist in healing and have a positive effect. If anything, at any time, is uncomfortable for any reason, I will stop or modify my techniques immediately. Obviously, smiling and being friendly helps a lot, too! CHRISTOPHER VALLO SAN FRANCISCO, CALIFORNIA connect with your colleagues on massageprofessionals.com 31