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C h e c k o u t A B M P 's l a t e s t n e w s a n d b l o g p o s t s . Av a i l a b l e a t w w w. a b m p . c o m . 17 TELL ME … Taking pause and noting the qualities you appreciate in clients is a valuable exercise because it's likely these are the moments that warm you with the knowledge you are doing what you love, for those who value it most. RESPECT One of the most appreciated client qualities is respect: respect for a massage therapist's time, policies, and profession. Dawn Bellanca of Ohio says, "I appreciate clients who value your service and time—when they don't cancel at the last minute, and they arrive on time for their appointment." Amanda Flasck, a massage therapist in California, has a system for positive reinforcement when clients cancel appointments with plenty of notice, refer other potential clients, and book regular sessions. "I keep track of this info, and it allows me to thank clients with extra time or add-ons," she says. "I also try to find flexibility in my schedule to squeeze in these clients." What Qualities Do You Appreciate Most in a Client? By Tara Doyle ABMP Social Media and Marketing Coordinator |

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