Issue link: https://www.massageandbodyworkdigital.com/i/1519088
A B M P m e m b e r s ea r n F R E E C E h o u r s by rea d i n g t h i s i s s u e ! 61 A therapist shared a post in a mobile massage networking group, concerned about a rating regarding a review for the therapist's mobile massage service. The client rated the therapist's overall rating and professionalism five stars. However, the therapist was rated three stars for the massage ambience. The client stated, "Not sure what to do about the ambience when it's in my home. I don't have a quiet, open place without distractions." The therapist was asking for advice on how to reply to this review. As a seasoned mobile massage therapist of 23 years, it occurred to me that this review was probably the result of a failure to communicate with the client and offer advice on how to make an in- home massage more relaxing. In the screening process, various recommendations could have been made to the client to optimize the ambience of the massage setting.