Issue link: https://www.massageandbodyworkdigital.com/i/1451559
1. What is Your Full Name? You would be surprised at how many inquiries you will receive in which the client doesn't even mention their first name. Always get their first and last name. By having their full name, you can do an internet search to see if there are any sexual assault charges or other arrest charges that have been brought against them. You may also be able to find a lot of information about them on social media. 2. How Did You Find Me? If your potential client came from a referral, you can quickly confirm their identity. This question can also track leads from any marketing you're doing. Did you see them at a health fair? Run into them at the gym? Or did they find you by doing an online search for massage therapists in their area? 3. Have You Had a Professional Massage Before? Many people have never had a massage. This answer can let you know whether the client has an understanding of massage therapy or needs a more thorough explanation. Clients new to massage may need more information during booking than people with more experience. 4. If So, What Was Your Experience? This answer can let you know the type of massage the client might be seeking. It may give you insights into what they like and don't like or if they are looking for something other than massage. 5. What Type of Massage are You Looking For? This answer will let you know if you provide the type of massage they are seeking and if they are indeed seeking legitimate massage therapy services. If they respond with a modality you do not offer, it is best to refer out. This question can also help you screen out those looking for extras. 6. Do You Have Any Areas of Pain or a Recent Injury or Surgery? This question can help you decide whether this is your ideal client or one you should refer out. I had a potential male client ask me why I asked this question when he just wanted a massage. Those looking for something other than massage therapy do not understand why you need so much personal information when they just want a "massage." It is the therapist's job to make sure the potential client understands the service they provide and actions that will not be tolerated. This question can often deter those wanting something other than massage. 7. What is Your Address? This will allow you to determine whether this client is within an area you are willing to travel to. With this information, you can do a quick online search with their name to see if you can find any information that would make you decide not to accept this person as a client. I have found arrest records of those involved in domestic violence, theft, and assault. Needless to say, I did not accept these clients. 46 m a s s a g e & b o d y wo r k m a rc h /a p r i l 2 0 2 2 Screening Questions There are seven main questions you should always ask that can help you decide whether this person is a client you want to see. These questions and a little internet searching can quickly sort potential clients into the kind you want—and the kind you do not want.