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L i s te n to T h e A B M P Po d c a s t a t a b m m /p o d c a s t s o r w h e reve r yo u a cce s s yo u r favo r i te p o d c a s t s 93 Learn More • Listen to Til Luchau and Whitney Lowe's entire conversation with Mark Bishop in Episode 23 of the Thinking Practitioner Podcast, sponsored by ABMP, at • Watch Til's video comments on this article and read his past articles in the Massage & Bodywork digital edition, available at,, and on the Advanced- YouTube channel. Watch Til's ABMP video playlist on YouTube, where all his videos have been compiled. THE SOMATIC EDGE Client expectations have been shown to have an enormous impact on the effectiveness of our work—maybe more impact, the research suggests, than your modality or technique. This article mentioned a few of the many ways you can shape helpful client expectations. How often do you use these ideas now? Take our Massage & Bodywork survey at Self-Assessment How often do you use these ideas now? Nope Could be better To some extent Absolutely! Clients see evidence of my training, skill, and the benefi ts others received. My COVID protocols are communicated clearly and thoroughly, in advance of treatment. I ask clients about their desires, experiences, and expectations. I take time to listen to my clients; my listening and interviewing skills are up to date. I give clients a choice of modalities, techniques, or territories to focus on. Clients feel that I care. MB: Well, if I were to summarize, I'd say I think it's important to think about what the person is expecting—[to] fi nd out if they have specifi c expectations about a treatment or types of treatment. Then, if you are able, and it does not interfere with your treatment plan, consider including elements that patients expect to help. There are some patients who don't want to be involved, and just want you to tell [them what to do]. But unless you ask you may not know what the expectations are. So, I think asking people about what they expect is useful to help you plan the right approach. TL: And that could be as simple as [asking], "Is there anything you want to make sure we cover today? Anything you want to make sure that I do?" MB: Yes sir. Absolutely. Whitney Lowe is the developer and instructor of one of the profession's most popular orthopedic massage training programs. His text and programs have been used by professionals and schools for almost 30 years. Learn more at Til Luchau is the author of the Advanced Myofascial Techniques books and training series, a Certifi ed Advanced Rolfer, and a member of the faculty, which offers online learning and in-person seminars throughout the United States and abroad. Luchau invites questions or comments via and's Facebook page. SCAN AND WATCH "Putting Client Expectations to Work"

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