Screening New Clients
Telephone Communication Tools for MTs BY MIMI ZANNINO
M
assage is often a one-on-one profession, and MTs often work from home or behind closed doors in spas. Therefore, not only is it necessary for them to be able to properly assess clients' massage needs, but also to be able to identify the warning signs of potential confrontations or, even in the rare instance, dangerous encounters with clients. By using a screening tool, MTs can accurately interview clients before the session—during the booking process—as a way to make informed decisions, and thus ensure a safe and successful experience for both parties.
46 massage & bodywork may/june 2009
