F r e e m u s i c d o w n l o a d s f o r C e r t i f i e d m e m b e r s : w w w. a b m p . c o m / g o / c e r t i f i e d c e n t r a l 19
By Abram Herman
ABMP Social Media and Marketing Coordinator | abram@abmp.com
❱❱❱
❱❱❱
TIPS AND TRICKS
I bought a heating pad, carefully placed several rolled-up
hand towels inside, and slipped it into a tube pillowcase—
presto! A heated pillow that everyone loves!
ANGELA YODER, KANSAS
I address every person who gets on my table as
if they are my only client for the day.
TIMOTHY MARABLE, VIRGINIA
I connect with all my clients on a personal level. Sometimes they
have life events that need to be shared. I always try to give them a
moment of compassionate attention. I save my opinions and listen
without judgment.
LAURIE ERLENMEYER, NEW JERSEY
❱❱❱
BEING PRESENT
The fi rst and last thing clients
encounter when they come for a
session is you, the practitioner. Are you
happy and welcoming when you greet
them at the door? Do you put them at
ease as they prepare for the session?
"I am fully present with each client
from the time I greet them until they
leave; my clients are my livelihood,
so I take very good care of them,"
says Kathryn Merrow in Michigan.
When someone books a session
with you, they usually know what
they want, which may not always
match what you think they need.
Barbara Sharp in Georgia knows this
well: "If the client wants quiet, don't
talk! If the client wants education,
explain what you are doing, and more
importantly, why. Let the client
make an educated choice and adapt
your techniques to fi t the request."
If you follow these simple rules,
your clients will leave feeling that
they've been heard, and happy with
the money they spent on the session.
Fail to adapt, however, and you
may just lose a client. The session
you give might not necessarily be a
bad one, but no one wants to spend
money to get something they weren't
looking for in the fi rst place.
http://abmp.us/LinkedInMT
Make sure you connect with us to get your voice heard in next issue's Tell Me …
@ABMPmassage
www.facebook.com/ABMPpage
http://abmp.us/ABMPgplus
@ABMPmassage
www.massageprofessionals.com
mp
I stay on time. No one waits.
DIANA KANE, MARYLAND
