L i s te n to T h e A B M P Po d c a s t a t a b m p.co m /p o d c a s t s o r w h e reve r yo u a cce s s yo u r favo r i te p o d c a s t s 93
Learn More
• Listen to Til Luchau and Whitney Lowe's entire conversation with Mark
Bishop in Episode 23 of the Thinking Practitioner Podcast, sponsored
by ABMP, at a-t.tv/ttp.
• Watch Til's video comments on this article and read his past
articles in the Massage & Bodywork digital edition, available at
massageandbodyworkdigital.com, abmp.com, and on the Advanced-
Trainings.com YouTube channel. Watch Til's ABMP video playlist on
YouTube, where all his videos have been compiled.
THE SOMATIC EDGE
Client expectations have been shown to have an enormous impact on the
effectiveness of our work—maybe more impact, the research suggests, than
your modality or technique. This article mentioned a few of the many ways you
can shape helpful client expectations. How often do you use these ideas now?
Take our Massage & Bodywork survey at www.surveymonkey.com/r/MLHS8TW.
Self-Assessment
How often do you use these ideas now?
Nope Could
be
better
To
some
extent
Absolutely!
Clients see evidence of my training, skill,
and the benefi ts others received.
My COVID protocols are communicated
clearly and thoroughly, in advance of
treatment.
I ask clients about their desires,
experiences, and expectations.
I take time to listen to my clients; my listening
and interviewing skills are up to date.
I give clients a choice of modalities,
techniques, or territories to focus on.
Clients feel that I care.
MB: Well, if I were to summarize, I'd say
I think it's important to think about what
the person is expecting—[to] fi nd out if
they have specifi c expectations about a
treatment or types of treatment. Then, if
you are able, and it does not interfere with
your treatment plan, consider including
elements that patients expect to help.
There are some patients who don't want
to be involved, and just want you to tell
[them what to do]. But unless you ask you
may not know what the expectations are. So,
I think asking people about what they expect
is useful to help you plan the right approach.
TL: And that could be as simple as
[asking], "Is there anything you want
to make sure we cover today? Anything
you want to make sure that I do?"
MB: Yes sir. Absolutely.
Whitney Lowe is the developer and
instructor of one of the profession's most
popular orthopedic massage training programs.
His text and programs have been used by
professionals and schools for almost 30 years.
Learn more at academyofclinicalmassage.com.
Til Luchau is the author of the Advanced
Myofascial Techniques books and training series,
a Certifi ed Advanced Rolfer, and a member of the
Advanced-Trainings.com faculty, which offers online
learning and in-person seminars throughout the
United States and abroad. Luchau invites questions
or comments via info@advanced-trainings.com
and Advanced-Trainings.com's Facebook page.
SCAN AND WATCH
"Putting Client Expectations to Work"
