Massage & Bodywork

May/June 2013

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Page 133 of 140

Different Strokes the voice of ABMP May/June 2013 Client Communication Hearing Your Clients is a Critical Component of Your Success By Karrie Osborn Your client intake process is comprehensive. Your marketing program is solid and effective. And your passion for what you do is unwavering. So why aren't clients rebooking? A recent survey of massage consumers says one reason might be a lack of communication between you and your clients, or, more specifically, a discrepancy between the clients' expectations and what you deliver. The good news? This is something you can change today. continued on page 2 Exclusively for ABMP Members ABMP Visa Platinum Credit Card Customized card, rewards points, and more. 15,094+ The number of people who are on www.massage, an open forum for all massage and bodywork therapists. See page 7 for more details LEARN ABOUT YOUR MEMBERSHIP IN A Q&ABMP WEBINAR page 6

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